Refund policy

Returns

You have 30 days after your order is delivered to ask for a return.

To be eligible, the item must be clean, complete with all its parts, and sent back in its original packaging. Please keep your order number or proof of purchase.

To start a return, reply to your order confirmation email with your order number and the reason for the return. We will send you the return address and instructions. We can't accept items sent back without asking us first.

Damaged, defective or wrong items

Please check your order when it arrives. If an item is damaged, defective or not what you ordered, contact us within 7 days of delivery with a photo, and we will send a replacement or give you a full refund at no cost to you.

Return shipping

Unless the item arrived damaged, defective or wrong, the customer pays for return shipping, and the original shipping cost is not refunded.

Refunds

Once we receive and check your return, we will email you to let you know whether the refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may take a few extra days to show it.

Cancellations

You can cancel an order for a full refund before it ships. Reply to your order confirmation email as soon as possible.